Visa Credit Card Conversion FAQs
The credit card conversion will take place the weekend of July 10, 2015.
Access to Visa Online will end at noon on July 10th. The new online access will be available on July 13th. After the conversion, you will be able to access your credit card account information both within Online Banking & via the Visa Online link.
Yes, we will provide you with the new payment address on your next statement. You can also check abricu.com after 7/13 for your payment options and the new address. Please note, you can always make your payment in person or by mail at any Abri branch location.
Yes, you will need to update the payment address using the new information provided on your print statement. Please note, you can always make your payment in person or by mail at any Abri branch location. You can also continue to make payments by transferring funds within Online Banking.
Yes, you should not experience any interruption in using your card.
Primary cardholders will NOT be receiving new cards. Joint cardholders will be receiving a new card with a unique card number. These cards are scheduled to go out the week of June 29th. Existing cards will continue to work in the event you do not receive a new card.
Existing PINS on credit cards will no longer work after July 10th. If you would like a PIN for your credit card, please call (844) 546-8215 after July 13th.
Points will NOT be lost during or after the conversion. There will be a new website where you can redeem your points after the conversion. Check abricu.com for details after July 13th.
You can call our new 24/7 cardholder support number at (844) 546-8215 after July 13th with any card inquiries, disputes, etc. This number will also be available on abricu.com after the conversion.
If you are currently getting your Visa statements electronically, you will receive one paper statement in between now and the conversion. Then you will be automatically enrolled after July 13th in the new e-Statements service.
No, credit card statements will not be transferred over to the new card processor after the conversion.
No, the terms of your credit card will not change as a result of the conversion.
Still Have Questions?
Call us at (866) 469-6228 or e-mail firstname.lastname@example.org