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Accounts & Services

Accounts & Services

Visa Rewards Frequently Asked Questions (FAQ's)


Redemption FAQ's | Platinum Rewards CardRewards |  Apply Now


Rewards Program


How does the Rewards Program work?

What is a qualifying purchase dollar?

Do ACU Check Cards earn rewards?

Is there a limit to the number of points I can earn?

Can I combine points on different Visa Credit Card accounts, like from my spouse's account?

What is different between the ACU Visa Platinum Rewards Credit Card and the regular platinum card?

Why are the rates on the Rewards Card higher?

How are points calculated?

When do points appear on my credit card account?

Where can I find out what my point balance is?

When do points expire?

If I choose to close my ACU Visa Platinum Rewards Credit Card account and later apply to have it reopened, can my points be reinstated?

I have a joint cardholder on my credit card account. Each of us have a different card number, and our transactions show separately on our monthly statement. Are our reward points calculated separately?


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Rewards Redemption

How many points do I need before I can redeem a reward?

How can I redeem points?

What types of rewards are available?

Are there any additional travel fees I may have to pay over and above redemption of my rewards points?

Can I combine or transfer points to/from airline frequent flyer programs?

May I use my points to reserve travel for someone else?

Can I book directly with an airline or a travel agent to redeem my points?

Can I apply points retroactively to a previously purchased airline ticket?

If I don't have enough points, can I make a partial redemption and pay the difference?

I don't have enough points for all the travel tickets I need. Can I buy additional tickets?

What airlines participate in ACU's Rewards Program?

Can I redeem my points for an airline travel voucher?

Are tickets always available and free if I meet all of the rules and see there are seats still available through the airline's Web site?

What hotels participate in the Rewards Program?

What car rental companies participate in the Rewards Program?

What costs of the rental car are covered?

How do I rent a car with my points?

If I have to cancel my car rental reservation, can my points be reinstated or refunded?

For merchandise redemptions, how long after I place my order should I expect to receive the shipment?

How long does it take to receive a gift card reward?

How long are gift card rewards valid?

If I lose my gift card can it be replaced?

If I transfer my account from a ACU Visa Platinum Rewards Credit Card to a ACU Visa Platinum Credit Card, will I still be able to redeem my points?

If I request to close my account and pay it off over time, will I still be able to redeem my rewards points?

If my account is delinquent (more than two cycles past due), can my points be redeemed?

If an account has been canceled by ACU, and I had a points balance, can I still redeem my points?

I have a joint cardholder on my credit card account, and each of us have a different card number. Can either of us enter our individual card number to redeem rewards?

 


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